Please cancel yourself from a class or any private/semi-private session as soon as you become aware of your inability to attend. We really appreciate your compliance with this policy to help us serve all of our clients as best as possible. Your sign-ups must be cancelled if you unable to attend even if it is close to the class commencing time.
For classes, you must cancel a minimum of 6 hours prior to the schedule start time and for private/semi-private sessions you must cancel at least 12 hours prior to the scheduled start time. If you cancel a class or a session with less prior notice it is considered a Late Cancellation and will result in the loss of the full cost of the class or session. To maintain consistency and in consideration for all Vai Fitness clients we will be enforcing this cancellation policy.
A No Show, like a Late Cancellation, results in loss of the cost of your class or private/semi private appointment.
If you canceled your session within the policy guidelines you can make up for it within the next month.
If a class is full & you place yourself on the waitlist and you get into the class you are still responsible for that class. The system will automatically add you to the class if a spot becomes available prior to class start time. Please, check the schedule to confirm you have been moved into the class. Please remove yourself from the waitlist if you are unable to attend the class.